Journal of Telemedicine and Telecare > Volume 6, Number 6 > Pp. 311-319

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Review Article

Videoconferencing in the provision of psychological services at a distance

Maxine Capner

School of Psychology, James Cook University, Queensland, Australia
This paper reviews the literature on the provision of psychological services using videoconferencing. First, mental health assessments are considered in terms of both the initial interview and the use of scales for rating symptoms of mental state dysfunction, including psychosis, depression and anxiety. Ways to increase the reliability of initial assessment data collected by videoconference are provided, and the consumer's experience of receiving this service by videoconference is also considered. Research comparing the administration of psychometric tests in person and by videoconference is then reviewed, as is the client's experience of receiving this service by videoconference. Psychological interventions provided for individuals, families and groups by videoconference are also considered. Positive and negative experiences relate to issues of empathy, working alliance, a sense of control and a sense of presence. The levels of comfort and satisfaction expressed by both counsellors and clients with the use of the medium are discussed. Recommendations for how best to use videoconferencing for psychological interventions are offered and contraindications are reviewed. Videoconferencing for the purposes of supervision is also briefly covered. The legal issues associated with the use of videoconferencing to provide psychological services include consent, reimbursement, professional licensing and liability. It seems that videoconferencing is a new and potentially beneficial means of bringing psychological services to isolated communities. However, it may be necessary to explore the technique cautiously. There is a dearth of evidence regarding the reliability of psychological services provided using videoconferencing and consequently there is vast opportunity for further research.

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