Journal of Telemedicine and Telecare > Volume 14, Number 3 > Pp. 124-127

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PAPERS

Applying user-generated quality criteria to develop an Internet intervention for patients with heart disease

Cicely Kerr ^* , Elizabeth Murray ^*, Jo Burns , Indra Turner , Mark A Westwood , Catherine MacAdam ^**, Irwin Nazareth  and David Patterson 

^* Department of Primary Care and Population Sciences, University College London; Primary Care Research Network Greater London, London Southbank University; User representative (no affiliation); Department of Cardiovascular Medicine, Whittington Hospital NHS Trust, London; ^** Geriatric Care, University College Hospital, London; General Practice Research Framework, Medical Research Council, London, UK

Correspondence: Cicely Kerr, E-health Unit, Department of Primary Care and Population Sciences, University College London, Archway Campus, Level 2, Holborn Union Building, Highgate Hill, London N19 5LW, UK (Fax: +20 7281 8004; Email: c.kerr{at}pcps.ucl.ac.uk)

Internet interventions can help people to self-manage chronic disease. However, they are only likely to be used if they meet patients' perceived needs. We have developed an Internet intervention in two stages to meet the needs of patients with coronary heart disease (CHD). First, user-generated criteria were applied to an existing US-based intervention called ‘CHESS Living with Heart Disease’ which provides information, emotional and social support, self-assessment and monitoring tools, and behavioural change support. This identifed the development work required. Then we conducted a user evaluation with a panel of five patients with CHD. Overall, users generally made positive comments about the information content. However they were critical of presentation, ease of navigation through the content, understanding what was offered in the different services and finding the information they were after. Applying user-generated quality criteria proved useful in developing an intervention to meet the needs of UK patients with CHD.

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